Existing Customers can manage key aspects of their Satellite TV Mexico account from this Account Management Dashboard.

Pay My Account

If you’d like to make a payment to your account, please contact our bilingual Customer Service team at 01 (415) 120 0200 or 01 (415) 106 5600.

Fix My Connection – Easy DIY Troubleshooting

REMOTE CONTROL NOT WORKING

1. Check your batteries. You can remove and replace them. If the remote is still not working, replace with fresh, new batteries.
2. Press the “SAT” button on your remote. Then try changing channels.

ERROR MESSAGE ON THE TV SCREEN

1. On the back of the Shaw box, disconnect the power cable. Wait a few seconds and then reconnect the power.
2. Wait several minutes while the Shaw box is resetting.
3. Go to channel 259 or 260 and check if you are receiving a picture there.
4. If you see no picture on channel 259 or 260 after you’ve reset the system, please contact the office at 01 (415) 120 0200 or 01 (415) 106 5600

INTERNET CONNECTION NOT WORKING

1. Please check your Internet speed by clicking this link: https://fast.com.
2. If your Internet speed is lower than 20 MBPS, please contact your Internet Service Provider to access a faster Internet download speed.

Fix my Equipment

If your satellite equipment is physically damaged, you can contact a service specialist by phone at +52 415 120 0200 OR +52 415 106 5600.

Other Questions or Service Needs

Our bilingual service team will happily answer your questions and take care of all your service needs. Please contact us using the form below and we will respond via phone or email (your choice!) as soon as possible.