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Terms & Conditions
Changes to these Terms
We may change these Terms in the future so please check for updates on this page. Your continued use of the products and services after such change will constitute your acceptance of such changes.
Satellite Tv Services personal accounts are for single user, individual use only. Satellite Tv Services commercial accounts are for single location use only.
• Receivers/PVRs – None
As of October 1, 2014, Shaw Direct’s new “return/repair or replace” procedures have, in effect, rendered their warranty void for all receivers and PVRs that are used outside of Canada.
• Installation – Services and Equipment
Installation services, Dishes, LNBs & Cabling are warranted for 6-months. After that time, a service charge will be incurred along with possible charges for equipment repair or replacement.
Subscriptions may be canceled by you, the subscriber, at the end of a subscription term without penalty if done with 30 days or more advance notice by writing (email firstname.lastname@example.org).
Warranty Disclaimer – Limited Liability
What information does Satellite Tv Services collect?
Satellite Tv Services collects information from you when you place an order, communicate with our staff, or when, as a subscriber, you are automatically added to our mailing list. As appropriate, you may be asked to enter your name, email address, mailing address, phone number or credit card information. Satellite Tv Services also collects non-Personally Identifiable information about how visitors use our web site; for example, Satellite Tv Services utilizes web analytics software to track, in aggregate, the number of unique views received by the pages of the web site, the domains from which users originate along with many other analytical data points. The web analytics software may use “cookies,” clear GIFs, or similar technologies to track how users engage with our website or access emails we send. A cookie is a small data file that is placed on your computer’s hard drive by a web server when you visit a web site; each time you visit the website, your web browser sends information from the cookie back to the web server to facilitate identification of users or site visitors and to keep track of other information such as the date and time of your visit. Consult the “Help” portion of your Browser toolbar for information on how to control or disable cookies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear gifs are embedded on Web pages and may not be disabled or controlled through your browser.
What does Satellite Tv Services use this information for?
Satellite Tv Services uses this information to process and verify transactions and orders, perform and improve customer service, and to send periodic communications to our customers.
For example, we may use the email address you provide to us to send you information pertaining to your order or, subsequently, about your account. We may also send you information about Satellite Tv Services, or related, products or services, important notifications regarding your subscriptions or account, and other related information. You will never receive emails from 3rd parties except for the credit card payment processor.
However, if at any time you would like to unsubscribe from receiving future emails concerning offers, promotions, or otherwise related to marketing, you may do so by contacting us at email@example.com. Due to the nature of the service(s), we must reserve the right to send you certain other non-marketing communications related to your service(s) with Satellite Tv Services including via email.
Does Satellite Tv Services disclose information to outside parties?
We have never and will never sell or rent your personal information to any outside party, for any purpose. Period. Except as described below, we will not disclose your personal information to outside parties – though we may share aggregate or non-Personally Identifiable information about users with outside parties. It may be necessary, at times, to share certain personal information with trusted third parties who assist us in conducting our business or providing our services. These companies are authorized to use information only as necessary to provide services to us. We may release personal information, when we believe in good faith that release is necessary, to comply with legal process (such as a subpoena or court order), to protect our rights or property, to enforce the Terms of Service, or protect your safety or the safety of others. Also, if we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer information to the acquiring company.